Terms of Service

These terms are an agreement between you and DocFollow Technologies Private Limited (CIN U62011AP2026PTC127506), registered at 4-1-105, R K Nagar, Nawabpeta, Nellore – 524002, Andhra Pradesh, India (“DocFollow”, “we”, “us”).

They cover the DocFollow Doctor app, the DocFollow app for patients, the clinic staff portal, and this website (together, the “Service”). By creating an account or using the Service, you agree to these terms and to our Privacy Policy.

DocFollow is in an early pilot with a small number of clinics. We will keep improving it, and these terms with it.

DocFollow is a communication tool. It lets doctors and their patients exchange messages, and share prescriptions and medical records, between clinic visits.

• We are not a healthcare provider. Medical advice on DocFollow comes from your doctor, not from us. We do not check or endorse any advice given.
• DocFollow is not for emergencies. Replies can take hours or days. In an emergency, call 112 or your local ambulance service, or go to the nearest hospital.
• Our check of doctors is limited.Our team looks at each doctor’s registration certificate and identity proof before the profile goes live. We do not confirm registrations with the medical council, and our check is not a guarantee of a doctor’s qualifications.

You sign in with your mobile number and a one-time password sent by SMS. One mobile number can hold one doctor account or one patient account, and an account is signed in on one phone at a time.

• You must give accurate details and keep them up to date.
• You are responsible for activity on your account and for keeping your phone secure.
• Tell us straight away at accounts@docfollow.in if you think someone else has used your account.
• You must be 18 or older to hold an account. A child’s records are kept under the mobile number of a parent or lawful guardian, who uses DocFollow on the child’s behalf.

• You must be a registered medical practitioner in India, and you must follow the rules of your profession. That includes the National Medical Commission’s regulations and the Telemedicine Practice Guidelines, where they apply.
• You are responsible for all clinical decisions and advice you give through DocFollow. Our tools help you communicate; they do not replace your judgement.
• Add a patient only with their agreement, or their parent’s or guardian’s for a child. Enter their mobile number carefully, and give them their connection code in person. A wrong number can link a record to the wrong person.
• If you give clinic staff access, you are responsible for what they do with it. Remove their access when they leave.
• We may approve, decline or suspend a doctor’s profile at our discretion.

• Your doctor decides when and how to reply. DocFollow does not promise a reply in any time.
• Do not use DocFollow for emergencies. Call 112 or go to the nearest hospital.
• Share information about yourself honestly. Your doctor relies on it to advise you.
• Records your doctor adds stay with your doctor. You can delete records you uploaded yourself, but not ones your doctor added.

You can correct or delete a message you sent for a short time afterwards: 15 minutes for a doctor, 10 minutes for a patient. The other person sees that it was changed, and we keep the original as part of the medical record.

When a doctor or clinic staff member photographs a prescription, an artificial intelligence model (Google’s Gemini, through Google Cloud) reads the medicines from the photo and suggests them.

• The result is a suggestion. A person always reviews and corrects it before it is saved.
• The original photo is always kept with the record, and is the source of truth.
• Automated reading can be wrong. The person saving the record is responsible for checking it against the photo.

You must not:

• use the Service for anything unlawful, harmful, or misleading;
• add a person, or share their information, without the right to do so;
• pretend to be a doctor, a patient, or anyone else;
• harass, abuse or threaten anyone;
• try to access accounts or data that are not yours, or to disrupt the Service;
• copy, resell or reverse-engineer the Service, except where the law allows it.

You keep the rights to the messages, photos and records you add. You give us permission to store, process and display them only as needed to run the Service for you and the people you share them with.

We do not sell your content, and we do not use it for advertising.

DocFollow is free to use during the pilot. If we introduce fees for doctors, we will tell you at least 30 days in advance, and you can stop using the Service before they apply. Patients do not pay to use DocFollow.

We work to keep DocFollow running, but we cannot promise it will always be available or free of errors. Mobile networks, phones and the services we rely on can fail.

We may change, add or remove features. We will tell you in advance of changes that affect you significantly.

The Service is provided “as is”. To the extent the law allows, we are not liable for medical outcomes, for advice given by doctors, for delays in replies, or for indirect or consequential loss.

Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim, or ₹1,000 if you paid nothing. Nothing in these terms limits liability that cannot be limited under Indian law.

You can stop using DocFollow at any time. To close your account, use Settings → Delete Account in the app, or write to accounts@docfollow.in.

We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires it. Where we can, we will tell you why.

Closing an account does not always delete every record. See how long we keep information.

We may update these terms. If a change is significant, we will tell you in the app before it takes effect, and ask you to agree again where the law requires it. The version at the top of this page shows which terms apply.

These terms are governed by the laws of India. We will try to resolve any dispute with you directly first, through the Grievance Officer below. If that fails, the courts at Nellore, Andhra Pradesh have exclusive jurisdiction.

If you have a complaint or a question about these terms, contact our Grievance Officer:

• Name: Dr. J. Sreeharsha, Founder and Director
• Email: accounts@docfollow.in
• Address: 4-1-105, R K Nagar, Nawabpeta, Nellore – 524002, Andhra Pradesh, India

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.